Privacy Policy

1. Introduction
Platinum Holidays by Travel Discounters ("Platinum Holidays," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.platinumholidays.com) or make a booking with us.
We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario's privacy laws.

2. Information We Collect
We may collect the following personal information when you interact with us:

• Identity information: full name, date of birth, nationality, passport details.
• Contact information: email address, phone number, mailing address.
• Booking information: travel dates, destination preferences, dietary requirements, special needs.
• Payment information: credit card details (processed securely; we do not store full card numbers).
• Communication records: emails, inquiry forms, and phone call records.
• Website usage data: IP address, browser type, pages visited (via cookies and analytics tools).

3. How We Use Your Information
We use your personal information to:

• Process and manage your travel bookings.
• Communicate with you about your reservation, itinerary, and travel requirements.
• Provide customer support before, during, and after your trip.
• Send promotional offers and newsletters (only with your consent; you may unsubscribe at any time).
• Comply with legal obligations, including those required by TICO and relevant authorities.
• Improve our services and website experience.
• Share necessary information with airlines, hotels, and other third-party travel suppliers to fulfill your booking.

4. Sharing Your Information
We do not sell your personal information. We may share your data with:

• Third-party travel suppliers (airlines, hotels, tour operators, transfer companies) as required to fulfill your booking.
• Payment processors for secure transaction handling.
• TICO and regulatory authorities as required by law.
• Travel insurance companies, if you request or purchase insurance through us.
• IT and analytics service providers who assist us in operating our website and business (bound by confidentiality agreements).

All third parties with whom we share your data are required to handle it in a manner consistent with applicable privacy laws.

5. Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of our website may not function correctly without them.
We may use analytics services such as Google Analytics to understand how visitors use our site. These services may collect anonymized usage data.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations (including TICO requirements), resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of seven (7) years.

7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights
Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the use of your personal information (where consent is the basis for processing).
• Request deletion of your personal information, subject to our legal retention obligations.
• Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links
Our website may contain links to third-party websites (e.g., airlines, hotel partners). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy
Our services are not directed at children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate parental authorization.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Policy will be posted on our website with a revised Effective Date. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Platinum Holidays by Travel Discounters
Phone: 1-800-842-6943
Website: www.platinumholidays.com
Toronto, Ontario, Canada

For privacy complaints or unresolved concerns, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.